How long does it take to process my order?
We strive to process all orders within 2-3 business days after order placement. Please be mindful that during peak times, however, this may increase to 5-10 business days.
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Ordering
How to place an order on our site
How do I know if my order was successfully placed?
Once your order has been successfully placed and your payment has been approved, you will receive an email confirmation that covers what you bought, order total, and method of payment. If you think you entered the wrong email address please reach out
How do I use my gift card online?
To use your gift card on an online purchase, go to the checkout page and enter your unique gift card code. Any balance on your card can be redeemed on future purchases. If you would like to spend more than the balance on your card, you’ll need to use
What methods of payment do you accept?
We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, and Apple Pay. We do not accept visa debit cards, any credit card gift cards or discover cards.
I forgot to enter a coupon code. How do I apply it after I placed my order?
You can reach out to us here and include the coupon code you wish to apply to your order. We will retroactively apply it to your order and you will receive an email confirmation with the refund notification.
Why do I not qualify for free shipping?
Free shipping only applies to order over $99 before taxes, after discount code and rewards points.
How do I edit an order I just made?
Unfortunately we cannot edit an order (change sizes or remove items) once it has been placed. In the meantime if you don't want to miss out on a certain product, you can place an additional order with the right product(s) you are looking for. For add
I need help with an order I placed using Klarna?
Please visit Klarna FAQs here:https://www.klarna.com/us/customer-service/
Can I select in-store pick up for my order?
Unfortunately, at this time we cannot do the following:. You can however contact the store by phone to place a phone order they will hold for pick up if they have the inventory available. https://shopduer.com/pages/retailers
Why was my order automatically cancelled?
In an effort to provide the best security during payment, our system automatically flags orders in which either the credit card information does not match the billing address or the billing address or credit card's address wasn't available. If you fe
Why is my discount code not working?
Your discount code may not be working due to the following reasons:.
How do I cancel an order I just placed?
Please email us here and as soon as our customer service team can, they will cancel & refund your last order. In the meantime if you don't want to miss out on a certain product, you can place an additional order with the right product(s) you are look
What do I do if an item I want is out of stock?
You can sign up for back in stock notifications by selecting the colour and size of the out of stock product you'd like to purchase, then click the "out of stock" button. You can either be notified by email or text. You can also sign up to be notifie