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DUER US Help Center

Free gift certificate with Purchase

What is the deal for Black Friday Week?

What if an item is out of stock and I want to wait until it is back in-stock to purchase with discount?

Can I use a coupon code on top of my discounted order?

Is your Black Friday/Cyber Monday sale also in store?

Price Adjustments

Black Friday & Cyber Monday FAQs

How do I process a refund or exchange?

What is your refund or exchange policy?

How do I exchange for a different size?

How do I exchange for a different style or color?

Why can I only select store credit as a refund option?

How do I return an item I purchased in-store?

Do you have a price adjustment policy?

I received the wrong item in my order. How do I get this corrected?

What is your return policy for international orders?

There is stock on the website but not when I try place an exchange. Why?

When will my exchange be processed?

When will my refund be processed?

When will my store credit from my return be processed?

Returns and Exchanges

How long does it take to process my order?

How do I know if my order was successfully placed?

How do I use my gift card online?

What methods of payment do you accept?

I forgot to enter a coupon code. How do I apply it after I placed my order?

Why do I not qualify for free shipping?

How do I edit an order I just made?

I need help with an order I placed using Klarna?

Why was my order automatically cancelled?

Why is my discount code not working?

How do I cancel an order I just placed?

What do I do if an item I want is out of stock?

Ordering

Do you ship internationally?

Can I track my order?

Why is my shipping confirmation only showing partial / incomplete items being fulfilled?

Do I have to pay duties?

Why is my order taking so long to ship?

What are your shipping options?

My shipment is showing delivered but I have not received it. What do I do next?

I only received part of my order. Why?

Shipping

What size should i order?

How do I take care of my DUERs?

When will a product be back in stock?

What is L2X?

What is N2X?

What is T2X?

What does Last Chance mean?

How do I leave a review on a product I purchased?

Do you match pricing if it's different at a partner retailer?

Will your products shrink after washing?

Product Questions

My product is damaged. What is your policy?

Quality Issues & Product Warranty

How do I join or log into DUER 360 club?

What are the benefits of joining in the DUER 360 club

Where can I find the DUER 360 club terms and conditions

Can I combine emails or merge accounts?

DUER 360 Club

What’s your holiday return policy?

When is your Black Friday Sale?

Holiday Season FAQ's

Articles about holiday and black friday/cyber monday promotions

How to exchange or return items ordered online

Articles about, shipping, timelines and tracking your order

Information on how to place a warranty claim

All articles

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