Sorry to hear that you’re having an issue with your purchase. We can definitely look into this further for you but we just need a bit more information to get started. If your order was placed with an outside retailer they have been instructed to help

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 17px; font-weight: 400; letter-spacing: normal; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-style: normal; font-variant: normal; height: auto; hyphens: none; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">Sorry to hear that you&#x2019;re having an issue with your purchase. We can definitely look into this further for you but we just need a bit more information to get started.&#xA0;<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 17px; font-weight: 400; letter-spacing: normal; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-style: normal; font-variant: normal; height: auto; hyphens: none; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;"> <p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 17px; font-weight: 400; letter-spacing: normal; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-style: normal; font-variant: normal; height: auto; hyphens: none; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">If your order was placed with an outside retailer they have been instructed to help you process your claim. If they are unable or unwilling to do so you can fill out the claim before but you will require to upload your proof of purchase<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 17px; font-weight: 400; letter-spacing: normal; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-style: normal; font-variant: normal; height: auto; hyphens: none; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">&#xA0;<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 17px; font-weight: 400; letter-spacing: normal; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-style: normal; font-variant: normal; height: auto; hyphens: none; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">Our policy covers one year from purchase. If your order is from within that time frame please fill out this form&#xA0;<a href="https://exchanges.shopduer.com" rel="noopener noreferrer" target="_blank">here.</a><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 17px; font-weight: 400; letter-spacing: normal; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-style: normal; font-variant: normal; height: auto; hyphens: none; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;"> <strong style="-webkit-font-smoothing: antialiased; box-sizing: border-box; font-weight: 700; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: inherit; columns: auto auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-decoration-thickness: initial; text-decoration-color: inherit; text-decoration-line: none; text-decoration-style: solid; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;">Please be patient with us as your quality assurance team can take 5 - 10 business days to review damage requests. We&#x2019;ll then review the issue you&#x2019;re currently having and be sure to get back to you on next steps!

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