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<p style="box-sizing: border-box; margin: 0px; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(94, 94, 94); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: 17px; font-style: normal; font-variant: normal; font-weight: 400; height: auto; hyphens: none; letter-spacing: normal; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;"><br></p><div data-offset-key="binqo-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="db5n2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Visit&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><a href="http://shopduer.com/exchanges" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="db5n2-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(21, 116, 232);"><strong>shopduer.com/exchanges</strong></span></span></a> in the for US orders or &#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="http://duer.ca/exchanges"><font color="#1574e8"><strong>duer.ca/exchanges</strong></font></a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><font color="#1574e8"><strong> <span style="color: rgb(0, 0, 0);">for Canadian orders</span>&#xA0;</strong></font></span><span data-offset-key="db5n2-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">and enter your Order ID (found on your confirmation email and looks like US12345 or CA12345) &amp; ZIP or Postal code</span></span><span data-offset-key="db5n2-2-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">.</span></span></div><div data-block="true" data-editor="7i41e" data-offset-key="db5n2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div data-block="true" data-editor="7i41e" data-offset-key="8a1ae-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8a1ae-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8a1ae-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="fani9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fani9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fani9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If you would like to watch a demonstration of the process, please click</span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 255);">&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 255);"><a href="https://www.loom.com/share/437eab6b04c8479fb69b7f40ceab9082" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="fani9-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(21, 116, 232);"><strong>here</strong></span></span></a></span><span data-offset-key="fani9-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(21, 116, 232);"><strong>&#xA0;</strong></span></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="ei2dp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ei2dp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ei2dp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="chao-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="chao-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="chao-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Please note the demo video is being placed on our Canadian return site but the process is the same. However, please be sure to return US orders at&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><a href="http://shopduer.com/exchanges" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="chao-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(21, 116, 232);"><strong>shopduer.com/exchanges</strong></span></span></a></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="3irll-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3irll-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3irll-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="b99n1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b99n1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b99n1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Regular-priced items can be returned or exchanged</span></span><span data-offset-key="b99n1-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">&#xA0;within 30 from the date of purchase</span></span><span data-offset-key="b99n1-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">, provided the item is unworn with tags attached and accompanied by an invoice.</span></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="ede92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ede92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ede92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="2hr2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2hr2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2hr2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Last Chance items can be exchanged or returned for store credit only.</span></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="6abal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6abal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6abal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7i41e" data-offset-key="cfq95-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cfq95-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cfq95-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Refunds may only be issued to the credit card or PayPal account used to make the original purchase.</span></span></div></div>

How do I process a refund or exchange?

Returns and Exchanges

What is your refund or exchange policy?

How do I exchange for a different size?

How do I exchange for a different style or color?

Why can I only select store credit as a refund option?

How do I return an item I purchased in-store?

Do you have a price adjustment policy?

I received the wrong item in my order. How do I get this corrected?

What is your return policy for international orders?

There is stock on the website but not when I try place an exchange. Why?

When will my exchange be processed?

When will my refund be processed?

When will my store credit from my return be processed?

What’s your holiday return policy?

How long does it take to process my order?

How do I know if my order was successfully placed?

How do I use my gift card online?

What methods of payment do you accept?

I forgot to enter a coupon code. How do I apply it after I placed my order?

Why do I not qualify for free shipping?

How do I edit an order I just made?

I need help with an order I placed using Klarna?

Can I select in-store pick up for my order?

Why was my order automatically cancelled?

Why is my discount code not working?

How do I cancel an order I just placed?

What do I do if an item I want is out of stock?

Ordering

Do you ship internationally?

Can I track my order?

Why is my shipping confirmation only showing partial / incomplete items being fulfilled?

Do I have to pay duties?

Why is my order taking so long to ship?

What are your shipping options?

My shipment is showing delivered but I have not received it. What do I do next?

I only received part of my order. Why?

Shipping

What size should i order?

How do I take care of my DUERs?

When will a product be back in stock?

What is L2X?

What is N2X?

What is T2X?

What does Last Chance mean?

How do I leave a review on a product I purchased?

Do you match pricing if it's different at a partner retailer?

Will your products shrink after washing?

Product Questions

My product is damaged. What is your policy?

Quality Issues & Product Warranty

What is the deal for Black Friday Week?

What is the deal for Cyber Monday?

What are some good products on sale?

What if an item is out of stock and I want to wait until it is back in-stock to purchase with discount?

How do I process a refund or exchange?Updated 5 months ago