Returns and Exchanges

How do I process a refund or exchange?

What is your refund or exchange policy?

Regular priced items can be returned or exchanged within 30 days from the date the order was shipped provided the item is unworn with tags attached.

How do I exchange for a different size?

Looking for a different size in the same style? Simply follow these steps and you'll be all set:. 1.  Visit our exchange page at shopduer.com/exchanges

How do I exchange for a different style or color?

Looking for a different style or color in your exchange? Simply follow these steps and you'll be all set:

Why can I only select store credit as a refund option?

As outlined in our return policy, on the product page and add to cart (see attached screenshots) that

How do I return an item I purchased in-store?

Please visit shopduer.com/exchanges and enter your order number and the email address provided at the store to log into our return portal. Once you log in you will be asked to fill in your shipping information so we can provide a shipping return labe

Do you have a price adjustment policy?

We will gladly adjust the price of any items purchased within 7 days. Please note once a price adjustment is applied your order becomes a final sale.

I received the wrong item in my order. How do I get this corrected?

We're so sorry about that and for the inconvenience this may have caused. We will need your help to correct this:

What is your return policy for international orders?

Unfortunately all international orders are final sale.

There is stock on the website but not when I try place an exchange. Why?

We unfortunately reserve 1 item on our website to be excluded from the exchange portal as by the time you drop your item off at the carrier we may have sold that item.

When will my exchange be processed?

Your new exchange order will be processed as soon as your item is returned to our distribution center.

When will my refund be processed?

Your refund will be processed as soon as your item arrives back at our distribution center.

When will my store credit from my return be processed?

Your store credit will be processed as soon as your item arrives back at our distribution center. It will be sent to you in the form of an electronic gift card via email. We do this as we need to do a quick quality assurance check to make sure the pa