Returns and Exchanges

How do I process a refund or exchange?

What is your refund or exchange policy?

Regular priced items can be returned or exchanged within 30 days from the date the order was shipped, (During the holiday season anything purchased between Oct 29th and Dec 15th will be eligible for return until January 15th) provided the item is unw

How do I exchange for a different size?

Looking for a different size in the same style? Simply follow these steps and you'll be all set:. 1. Log into your account at https://shopduer.com/#status-orders select the order you want to return and click the start a return button or visit or exch

How do I exchange for a different style or color?

Looking for a different style or color in your exchange? Simply follow these steps and you'll be all set:. 1. Log into your account at https://shopduer.com/#status-orders select the order you want to return and click the start a return button or visi

Why can I only select store credit as a refund option?

As outlined in our return policy, on the product page and add to cart (see attached screenshots) that last chance items are only eligible for an exchange or store credit only. This is so that we can continually make sure we are providing the best val

How do I return an item I purchased in-store?

Please visit shopduer.com/exchanges and enter your order number and the email address provided at the store to log into our return portal. Once you log in you will be asked to fill in your shipping information so we can provide a shipping return labe

Do you have a price adjustment policy?

We will gladly adjust the price of any items purchased within 7 days. Please note once a price adjustment is applied your order becomes a final sale. Please reach out to us here.

I received the wrong item in my order. How do I get this corrected?

We're so sorry about that and for the inconvenience this may have caused. We will need your help to correct this:. 1. Reach out to [email protected] with your order number and the wrong item that was received. 2. Please complete the exchange via

What is your return policy for international orders?

Unfortunately all international orders are final sale. We are working on our international distribution so stay tuned!

There is stock on the website but not when I try place an exchange. Why?

We unfortunately reserve 1 item on our website to be excluded from the exchange portal as by the time you drop your item off at the carrier we may have sold that item. Your exchange on your new order is only processed when the item is back in transit

When will my exchange be processed?

Your new exchange order will be processed as soon as your item is back in-transit to our distribution center. Or you may select "Instant exchange" in our returns portal. Your card will be pre-authorized (this will show as a charge) for the value of t

When will my refund be processed?

Your refund will be processed as soon as your item arrives back at our distribution center. It then may take 2-7 business days to appear on your credit card statement.

When will my store credit from my return be processed?

Your store credit will be processed as soon as your item arrives back at our distribution center. It will be sent to you in the form of an electronic gift card via email. We do this as we need to do a quick quality assurance check to make sure the pa

What’s your holiday return policy?

We've extended our return policy. If you make a purchase between Nov 15 and December 24, good news—you have until January 24 to make a return. Keep in mind, last chance items are only eligible for an exchange or store credit only.