Articles about, shipping, timelines and tracking your order
We do ship internationally. However, please note that prices on our website do not include shipping, taxes, or duties. Unfortunately, taxes and duties are directly correlated to your country’s customs office, and DUER has no control over what your co
Or you can track your order by clicking the link found in the shipping confirmation email or visiting the courier's page directly. If your package was partially shipped you may be receiving your order in 2 separate packages as we are fulfilling order
If your package was partially shipped you are most likely receiving your order in 2 separate packages as we are fulfilling orders from multiple locations. You will receive a second email confirmation once the item has shipped. We'll be sure to follow
If you live within Canada or the United states you will not have to pay duties. Unfortunately, if you live outside North America, taxes and duties are directly correlated to your country’s customs office, and DUER has no control over what your countr
Your order may be taking time to ship due to the following reasons:.
Our standard shipping is free on orders over $99 (3-7 business days, after order has been processed) via FedEx or USPS for PO boxes and remote areas. For orders under $99 standard FedEx shipping rates will apply. We also offer express shipping (1-3 b
If your package shows as delivered with all your items but you still have not received your items please check with your neighbors, office building, building manager or anyone else that may have received the package for you. If that does not turn it
If your package was partially shipped you are most likely receiving your order in 2 separate packages as we are fulfilling orders from multiple locations. You will receive a second email confirmation once the item has shipped. We'll be sure to follow